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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Fragapane

April 9, 2026

5  out of  5
rating by David Fragapane
"Fast ,friendly service, and always a smile 😃 I greatly appreciate them , they helped me through some tough times, excellent staff"
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Amanda Carollo

April 8, 2026

5  out of  5
rating by Amanda Carollo
"I was in need of help with my policy asap due to another insurance company being negligent. Sarah at Steve’s office took my call and was extremely helpful! She got everything figured out and processed for me in a quick manner and made sure that all of my problems were listened to and taken care of. This situation that arose made me realize that I should’ve never switched in the first place and will be sticking with this agency! Thank you so much for all of your help!!"
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Stan Bridges

March 31, 2026

5  out of  5
rating by Stan Bridges
"I have been a State Farm for more then 30 years and I have never had an issue with a claim or billing. Steve Jarvis's office is so helpful and fast with anything I have ever asked. Maggie is very nice and looks out for any policy changes that may be helpful (cost me 2$ month to increase my coverage on car rentals and property damage to a more appropriate level). I HIGHLY recommend Steve Jarvis and State Farm."
We responded:
"Stan, the endorsement is very much appreciated. Thank you for continuing to choose our agency for so many years."
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Juliana Huckabone

March 31, 2026

5  out of  5
rating by Juliana Huckabone
"Maggie was absolutely fantastic in assisting in navigating adding a new vehicle and decreasing the policy of another for car insurance. Highly recommended"
We responded:
"I am so happy to hear that Maggie took great care of you. She truly enjoys her work and it shows! Thank you for choosing Steve Jarvis State Farm."
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Bella Esposito

March 24, 2026

5  out of  5
rating by Bella Esposito
"Great experience working with Maggie! She has been very helpful explaining options at every step of the way, handling cancellation requests for our previous insurance and coordinating with the car dealership to make the process seamless."
We responded:
"Thank you for sharing your experience. Maggie loves helping people and does a great job of walking folks through a process that can sometimes become complicated. We are so pleased that you have chosen our agency to handle your insurance needs. Steve Jarvis State Farm"
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Raven

February 24, 2026

5  out of  5
rating by Raven
"I came from progressive, who would only give me Liability for two-hundred, came here and got full coverage for fifty less. It's a small office, but the people here are sweethearts. You'll be in good hands coming here. Thanks Maggie! -Raven"
We responded:
"Maggie is great, isn't she? Thank you for the amazing shoutout. When it comes to insurance, coverage is the most important thing. But if you can get the insurance coverage you need, AND save money, what's better than that? Welcome to our insurance family, it's nice to have you on board. -Steve Jarvis State Farm"
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Liz Burleigh

November 14, 2025

5  out of  5
rating by Liz Burleigh
"I’ve been a customer of Steve’s for a while now, and he and his staff honestly make everything so easy. They’re always quick to respond and super patient. Amazing service, highly recommend!"
We responded:
"Thanks for the great review! I'm pleased to hear that you've had positive experiences with our agency. We are fortunate to have a great team that enjoys delivering in person service to our community. Thank you for choosing Steve Jarvis State Farm Insurance. "
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Alexander Bryden

August 13, 2025

5  out of  5
rating by Alexander Bryden
"Sarah is awesome! Not only was she concise and polite, she made the entire process of updating my auto insurance policy so easy. Make sure to ask for her, you won't regret it!"
We responded:
"Thank you for reviewing our agency! We agree - Sarah is great and we love having her on our team. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! Thank you for choosing Steve Jarvis State Farm Insurance and we look forward to continuing to support your auto insurance needs."
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james failing

July 20, 2025

1  out of  5
rating by james failing
"Hit a deer 4/18 filed a claim and did everything I should be doing it got totaled turned in my plates June 4th no big deal bring the paperwork to them June 5th 6/13 comes around I get a letter from the DMV saying my insurance has lapsed how when I use auto pay they tried to fix it but another letter from the DMV remind u I can't buy a car because of the 710 dollar fine because of the lapse is on my record went there July 11th was told will be fixed at the latest the 17th come to find out it wasn't then I was told it's in corporates hands they really don't care about people because it's not happening to them going on 2 months without a car thanks state farm"
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. We did reach out to the DMV and we were advised there should be no fines or penalties associated with this accident, and this case should be clear. Rules and Regulations surrounding NY V&T 343 can be complex, sometimes requiring multiple proof sources. If any other issues arise from this incident please reach out to the office directly at 315-336-5595. Your feedback is important to us, and we’re committed to addressing any problems."
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Arvid R Runice

September 27, 2024

5  out of  5
rating by Arvid R Runice
"A big thanks to Sarah on 23 Sep for help solving our insurance problem. She was very helpful and knowledgeable. Thanks"
We responded:
"Thank you for sharing your experience. I love hearing when our team takes great care of our customers. Thank you for choosing the Steve Jarvis State Farm Insurance Agency."
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james f

September 2, 2024

1  out of  5
rating by james f
"talked to them about a year ago got hung up on because i said well thats stupid and now my bill is 194 dollars for no reason (that price is for a new driver not someone that is 38 years old no dwi or tickets"
We responded:
"James, I'm sorry to hear about this. I cannot identify a prior account with our agency, but I would be happy to investigate this further. Feel free to call me directly at 315-336-5595. "
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Jacob Tardugno

August 21, 2024

5  out of  5
rating by Jacob Tardugno
"This Insurance Agency will do everything to help you and will continue to provide the best customer service that I have seen."
We responded:
"I'm pleased to hear this! Thank you for choosing Steve Jarvis State Farm Insurance."
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Ross Barton

June 10, 2024

5  out of  5
rating by Ross Barton
"Sarah Finley was a great help! She was very kind, and she helped me out a great deal. I will happily do business with them again in the future."
We responded:
"Your positive sentiments are appreciated. We are fortunate to have a team that works hard to provide local, friendly service. Thank you for choosing Steve Jarvis State Farm Insurance."
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Ron Engel

November 30, 2023

5  out of  5
rating by Ron Engel
"I've been with State Farm over 30 years and the majority of that time with Steve Jarvis. Amazing agent and one of few in the industry that cares about his policyholders and their families."
We responded:
"It's been a pleasure having you all these years. Thank you for the compliments and for choosing Steve Jarvis State Farm Insurance!"
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Joan Serino

March 28, 2023

5  out of  5
rating by Joan Serino
"Best in the business for house and auto insurance"
We responded:
"What an awesome compliment! Thank you for your review and for choosing Steve Jarvis State Farm Insurance."
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Sam Guiliano

November 29, 2022

5  out of  5
rating by Sam Guiliano
"If you want personal service at your time of need, The Jarvis people at State Farm are there Like a good neighbor"
We responded:
"Sam, thank you for saying this. Unexpected life events such as auto accidents and catastrophic losses to one's home can be very stressful. It is rewarding when we are able to be there for people during those difficult times."
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Matt Mogel

May 17, 2022

5  out of  5
rating by Matt Mogel
"Steve is the only person that I would do business with in Rome, NY. He truly cares about doing what is right for the customer and not his business, like many of the other local Insurance companies. He is always courteous, quick to respond and very knowledgeable. Highly recommend!"
We responded:
"We truly appreciate the compliments. People have many choices when shopping for auto, home, or life insurance. It is very satisfying when people still wish to do business locally."
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Janet Piccola

April 29, 2022

5  out of  5
rating by Janet Piccola
"State Farm has always responded to my insurance requests with speed and kindness."
We responded:
"Thank you for taking the time to leave a review. We are very fortunate to have a dedicated team that truly cares. It is a pleasure serving the Rome region."
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Dalton Wagner

December 23, 2021

1  out of  5
rating by Dalton Wagner
"Called like the note on the door said guy sitting inside playing on his cellphone looked at me I called 5 or 6 times and it continued to go to voice-mail everytime a few times it hung up after one ring which means he was declining the call"
We responded:
"I’m sorry you had a difficult time visiting a State Farm location. Our door is unlocked and we are open for business. We do have a sign on our door to specify county mask policy. Please feel free to contact us in any fashion you wish - email, in person, text, or phone call so that we may give you the assistance you require. In addition to regular business hours, we also have after hours emergency services available directly through our normal phone line at 315-336-5595."
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Karen Izzo

September 17, 2021

5  out of  5
rating by Karen Izzo
"Steve and his team were incredible during a very difficult time for me and my family following an accident over a holiday weekend. They were patient and walked me through all the necessary steps in order to make the process seamless. They went above and beyond my expectations."
We responded:
"Karen, thank you for the compliment. I’m glad we were able to assist you during such a difficult time. No one ever wants to use their auto insurance, but it’s rewarding for us helping people “pick up the pieces.” Glad you were all ok!"
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Julie Slaga

August 11, 2021

5  out of  5
rating by Julie Slaga
"Great people to work with, friendly staff, love the new office !"
We responded:
"Thank you so much. We are truly grateful that people still appreciate doing business with a local insurance agency."
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Doug Haight

May 21, 2021

5  out of  5
rating by Doug Haight
"I have been a satisfied and happy customer of this fine agency headed by one Steve Jarvis for over 20 years. I would and have recommended Steve and his great professional staff to anyone in the market for insurance services. For me it's relationships and trust and I have that with Steve and his crew! Thank you!"
We responded:
"Thank you! Wow. Our long time satisfied clients are a gentle reassurance that we’re doing something right. The auto and home insurance industry presents consumers with many choices and mixed messages. We’re very thankful that we’re still your first choice."
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Robert Dorn

February 5, 2021

5  out of  5
rating by Robert Dorn
"The Ladies are excellent, friendly"
We responded:
"Thank you for the compliments. We are fortunate to have a great team to serve our clients. Your business is appreciated."
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Josh Worden

December 22, 2020

5  out of  5
rating by Josh Worden
"The inc company is great never had a problem at all my family and myself are very happy with the company"
We responded:
"Thank you for the review. We are fortunate to have a great team."
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Rahan Babul

December 3, 2020

5  out of  5
rating by Rahan Babul
"Great"